Terms and Conditions
&
Privacy Policy
Last updated: August 26, 2026
1. Introduction to Legal Policies
This page outlines all legal policies relevant to TS Wellness, including our fulfillment, refund, communications, account, and privacy policies. These policies ensure compliance with our payment processors’ terms of service and provide clarity to our customers regarding their transactions. These terms apply to mushrooms.buzz and to our sister storefront ShroomHaven.co, which are operated by the same company and share one customer account system.
2. Purchase Currency
All purchases conducted on our website will be processed in USD or in cryptocurrency, unless otherwise specified.
3. Customer Service Contact Information
Customers can reach out to us for support via our live chat feature, indicated by the bubble located in the bottom right corner of our website. Additionally, inquiries can be submitted through the contact form available on our “Contact Us” page.
4. Fulfillment Policies
4.1 Refund Policy
All sales made through our website are final. Refunds will not be issued unless authorized by our customer service team.
4.2 Delivery Policy
Orders can take up to 3 business days to be processed before being shipped via USPS Priority Mail. Please note that delivery times depend on USPS shipping schedules.
4.3 Return Policy
Returns are not accepted unless authorized by customer service on a case-by-case basis.
4.4 Cancelation Policy
Customers may cancel their subscriptions at any time, with the cancelation taking effect immediately. Please note that no refunds will be provided for any unused portion of the subscription.
5. Communications, Marketing & Email Consent
5.1 Placing an order authorizes us to email you
When you place an order with us, you are opting in to receive email from us. By submitting an order you establish a customer relationship with us and you authorize us to contact you at the email address you provide at checkout. That authorization covers three kinds of message:
- Transactional messages — order confirmations, payment confirmations and payment reminders, shipping and tracking notifications, refund notices, and replies from customer service.
- Account and membership updates — information about your account, your membership tier, your store credit balance, your Buzz Points, and the benefits attached to them. See Section 6.
- Informational and promotional email — product news and education, new releases and restocks, member drops, sales, discounts, and other marketing.
5.2 Every order renews your authorization
Each time you place an order you re-authorize us to send you informational, marketing, and account communications. This is not limited to your first order — every order you place renews that authorization for as long as you continue to order from us. A notice to this effect is shown to you at checkout, before you place the order, on both mushrooms.buzz and ShroomHaven.co.
5.3 How to opt out of marketing email
Every promotional email we send includes an unsubscribe link at the bottom. You may unsubscribe at any time, at no cost, and we honor unsubscribe requests promptly. You may also ask our customer service team to remove you.
Opting out of marketing email does not stop transactional messages or essential account and membership notices. Order confirmations, payment and shipping notifications, security notices, and messages required to service your order, your account, or your membership are sent regardless of your marketing preferences, because they are part of the service you have asked us to provide.
5.4 Text messages (SMS)
Marketing text messages are handled separately. Placing an order does not opt you in to marketing text messages. We send marketing SMS only to customers who have separately and expressly agreed to receive them. We may text you about a specific order — for example to confirm a shipping address, ask a delivery question, or follow up on a payment — using the phone number you provided with that order.
5.5 Both of our stores
mushrooms.buzz and ShroomHaven.co share one customer account system. An authorization given on either store applies to both, and a single unsubscribe removes you from marketing email from both.
6. Your Account & Membership
6.1 Every account holder is a member
If you have an account with us, you are a member of The Buzz Society. There is no separate sign-up: creating an account on mushrooms.buzz or ShroomHaven.co enrolls you as a member. The only thing that differs between customers is which tier they are on.
- Free tier — every new account starts here, at no cost and with no obligation. It includes your account dashboard, order history, your store credit wallet, Buzz Points earning, and a one-time welcome-back offer on your second order.
- Paid tiers — Seeker, Voyager, and Luminary are optional annual upgrades that add benefits such as member pricing, monthly and birthday store credit, higher points multipliers, members-only products, and (at the top tier) free shipping and quarterly gifts.
Full tier-by-tier detail, pricing, and the specific rules for each benefit are set out on our Membership Terms & Benefits page, which forms part of these terms.
6.2 One account across both stores
Your login, your store credit balance, your Buzz Points, and your membership tier are shared between mushrooms.buzz and ShroomHaven.co. You have one account and one balance, and your tier benefits apply on either store.
6.3 Account and membership communications
Because every account holder is a member, we treat messages about your account and your membership as part of servicing that account. These include, without limitation: your tier status, renewal and expiry notices, store credit deposits and expiring-credit reminders, Buzz Points balances, birthday credit, members-only drops and early access, password and security notices, and changes to these terms or to the membership program. These messages are sent to account holders regardless of marketing preferences; where such a message is purely promotional, your marketing preferences apply.
6.4 Guest orders
You may check out as a guest without creating an account. A guest order does not create a membership, but it does carry the communications authorization described in Section 5. If you later create an account using the same email address, we will associate your prior orders with it.
6.5 Closing your account
You may ask us to close your account at any time by contacting customer service, and we will also remove you from all marketing email. Membership benefits end when the account is closed. Any remaining store credit or Buzz Points balance is handled in accordance with the Membership Terms & Benefits page.
7. Legal or Export Restrictions
For digital products, sales are available worldwide. However, physical goods are strictly limited to sales within the United States.
8. Privacy Policy
At TS Wellness, we value your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our websites, mushrooms.buzz and ShroomHaven.co, and interact with our services.
8.1 Information We Collect
We may collect various types of information from you, including, but not limited to:
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Personal Information:
- Name
- Email Address
- Phone Number
- Shipping Address
- Payment Information (credit card details, billing information)
- Account information, including your membership tier, store credit balance, Buzz Points balance, and (if you choose to give it) your date of birth and t-shirt size
-
Non-Personal Information:
- IP Address
- Browser Type
- Device Information
- Pages Visited
- Time Spent on Site
- Referring URLs
8.2 How We Use Your Information
The information we collect may be used for the following purposes:
-
To Process Transactions:
- Facilitating purchases and fulfilling orders
- Communicating transaction details
-
To Improve Our Services:
- Analyzing user behavior to enhance website functionality and user experience
- Developing new products and services
-
To Communicate with You:
- Sending order confirmations, shipping notifications, and customer service responses
- Sending information about your account, your membership tier, and the benefits attached to them
- Sending informational and promotional email in accordance with Section 5, which you may opt out of at any time using the unsubscribe link in any promotional message
-
To Ensure Security:
- Monitoring for fraudulent activities and maintaining the security of our website
8.3 Disclosure of Your Information
TS Wellness does not sell, trade, or transfer your personal information to third parties without your consent, except in the following circumstances:
-
Service Providers:
- We may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you — including payment processors, shipping carriers, and the email providers we use to send order, account, and marketing mail — as long as those parties agree to keep this information confidential.
-
Legal Compliance:
- We may disclose your information when required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
8.4 Data Security
We implement a variety of security measures to maintain the safety of your personal information. Your sensitive information is transmitted via Secure Socket Layer (SSL) technology and encrypted in our payment gateway providers. However, no electronic transmission or storage method is 100% secure, and we cannot guarantee absolute security.
8.5 Your Rights
You have certain rights regarding your personal data, including:
- Access: Request access to the personal information we hold about you.
- Correction: Request corrections of any inaccurate information.
- Deletion: Request the deletion of your personal information, where applicable.
- Objection: Object to the processing of your personal data based on legitimate interests.
- Opt out of marketing: Unsubscribe from promotional email at any time, using the link in any promotional message or by contacting customer service.
To exercise any of these rights, please contact us through our customer service channels.
8.6 Cookies and Tracking Technologies
We utilize cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences and improve our services. You can choose to accept or decline cookies; however, declining cookies may prevent you from taking full advantage of our website.
8.7 Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page, and your continued use of the website after changes constitute your acceptance of the updated policy. It is advisable to review this policy regularly for any updates.
8.8 Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact our customer service team using the live chat feature on our website or by submitting an inquiry through our “Contact Us” page.
By using our services, placing an order, or creating an account, you consent to these Terms and to our Privacy Policy and the processing of your information as described herein.
9. Business Address
TS Wellness is located in Los Angeles, CA.
